In case of complaints, the consumer must first contact the merchant. If the webshop is a member of WebwinkelKeur and the complaint cannot be resolved by mutual agreement, the consumer can contact WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. Check whether this webshop has an active membership via:https://www.webwinkelkeur.nl/leden/. If no solution is reached, the consumer may submit the dispute to the independent dispute committee appointed by WebwinkelKeur. The ruling is binding for both merchant and consumer. Submitting a dispute involves costs, which are paid by the consumer.
Warranty
We care about our products and naturally do our best to deliver them in perfect condition. However, it may happen that an order is damaged during transport or that something else occurs which entitles you to warranty. Under European law, we are liable for any lack of conformity that becomes apparent within two years of delivery. You may have additional rights under Dutch law.
If you discover a defect or should reasonably have discovered it, you must contact us within a reasonable period. A reasonable period is at least two months.
If you contact us in time, we will arrange a free repair or replacement.
Telephone customer service
Creative Cosmetics highly values excellent service. On working days from 10:00–17:00, we are ready to answer all your questions.
Waanzinnige service! Mijn pakketje was kwijt geraakt (Post NL) en ik ontving op initiatief van Creative Cosmetics een nieuw pakketje. Zonder gedoe. Zij nemen het verder met Post NL op. Dit vind ik getuigen van grote klasse. Klant is koning-gevoel! Dank.
Go bananas is een heel fijn product om donkere plekjes te camoufleren
Go bananas is een heel fijn product om donkere plekjes te camoufleren .
Zelf werk ik er donkere ouderdoms vlekken en donkere kringen onder mijn ogen mee weg.
