In case of complaints, the consumer must first contact the merchant. If the webshop is a member of WebwinkelKeur and the complaint cannot be resolved by mutual agreement, the consumer can contact WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. Check whether this webshop has an active membership via:https://www.webwinkelkeur.nl/leden/. If no solution is reached, the consumer may submit the dispute to the independent dispute committee appointed by WebwinkelKeur. The ruling is binding for both merchant and consumer. Submitting a dispute involves costs, which are paid by the consumer.
Warranty
We care about our products and naturally do our best to deliver them in perfect condition. However, it may happen that an order is damaged during transport or that something else occurs which entitles you to warranty. Under European law, we are liable for any lack of conformity that becomes apparent within two years of delivery. You may have additional rights under Dutch law.
If you discover a defect or should reasonably have discovered it, you must contact us within a reasonable period. A reasonable period is at least two months.
If you contact us in time, we will arrange a free repair or replacement.
Telephone customer service
Creative Cosmetics highly values excellent service. On working days from 10:00–17:00, we are ready to answer all your questions.
Zoals alles van Creative Cosmetics een fijn product.
Zoals alles van Creative Cosmetics, is ook dit weer een fijn product. Ik hoopte met deze oogschaduw verschillende tinten bruin te kunnen maken door meer of minder aan te brengen en dat lukt perfect. Fijn ook dat het mat is, op mijn leeftijd wil ik er niet meer als een discobal bij lopen ;-) .
